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Don’t Leave Your Practice Open For Disaster

In this day and age most people are inundated with passwords. Email, banking, shopping, social media…everything we do online requires a password to keep our information private and safe.  While many...

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Thinking Beyond the Short-Term

There is a common business phrase, “It’s hard to see the forest through the trees.” It refers to getting so caught up in the day-to-day details of running a business you can’t see the bigger picture....

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Three Keys to Happier Patients

I had the opportunity to attend the Global Leadership Summit recently and one of the speakers was the CEO of Capella Hotel Group and former COO of the Ritz-Carlton Group, Horst Schulze.  He has spent...

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How to get Your Time Back

When you are serving patients and running a small business it makes for a busy day (and evening many times). While many dental professionals continue to take on more themselves, as a practice grows...

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Fully Utilizing The Benefits of Insurance

It’s that time of year.  Kids are back in the school. The air is getting cooler (at least if you live in the Midwest like me).  That means the year will quickly be coming to a close, and most of your...

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Is Your Practice Losing With Insurance?

In my over 20 years in the dental industry, I have seen practices lose money time and time again because of lack of knowledge and/or training in working with insurance.  Many don’t even realize to what...

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Costly Errors Every Practice Should Be Aware Of

Over the years working with multiple practices we have uncovered numerous processes regarding insurance payments that lead to confusion, inefficiencies and bookkeeping nightmares. Knowledge is key to...

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What You Need to Know About Credentialing

The credentialing process to be a provider for a PPO plan with an insurance company can be a lengthy and cumbersome process.  The best advice is to go in prepared and with your eyes open. Allow Time...

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New Year, New Benefits

With the New Year upon us, many of your patients’ insurance benefits will be changing.  That means a significant time investment for your team to get the new insurance information and update your...

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What will make 2016 "successful"?

What are the top three things that need to happen to make 2016 be considered “successful” for your dental practice?It’s that time of year again when we need to sit down and think about the year ahead....

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Why You Should Be Using An Automated Eligibility Service

​In the dental industry there are many services available to help make the administrative side a running a dental practice easier. One of the services that I recommend all practices use is an...

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Thinking You Are In - When You Are Not!

Credentialing can be a long process. Typically it takes between 1-6 months. This can cause some confusion among practices and potentially lead to a loss of collections and unhappy patients. A common...

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Stop Giving Your Patients the Finger

How many times have you had that happen in your practice or even when you are at your own doctor appointment? No, not “the” finger, but the “wait one minute” finger when a patient walks in for their...

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Entering Adjustments when Primary and Secondary are in Network 

Dealing with primary and secondary insurance can be confusing when the office is a participating provider for both plans. Errors are routinely made when entering insurance payments in this situation....

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